Terms and conditions

When you place an order with us (i.e. you make payment for an order) then you are considered to have read – understood and agreed to terms and conditions listed on this page.

Copyright & Personal Use

The Products delivered to You are completely original content. The full copyright to the Products and other materials delivered to you is retained by you and you alone. You agree to indemnify, defend, and hold harmless the Company for any and all unauthorized uses you may make of any material available made available to you by Company. Any unauthorized use of the delivered Products and/or content of this Website may subject you to civil or criminal penalties.

No Plagiarism

We do not condone, encourage, or knowingly take part in plagiarism or any other acts of fraud or dishonesty. We strongly adhere to and abide by all copyright laws, and will not knowingly allow any Customer to commit plagiarism or violate copyright laws.

Neither the Company nor any of its affiliates and/or partners shall be liable for any unethical, inappropriate, illegal, or otherwise wrongful use of the Products and/or other written material received from our Website. This includes plagiarism, lawsuits, poor grading, expulsion, academic probation, loss of scholarships/awards/grants/prizes/titles/positions, failure, suspension, or any other disciplinary or legal actions. The buyer of material from our Website is solely responsible for any and all disciplinary actions arising from the improper, unethical, and/or illegal use of the material.

Our policy for using images

We do not own the copyright of images unless specifically designed by our in-house illustrators - hence we do not use copyright images by ourselves. We will simply provide you links of recommended images so you can copy and place by yourself. You may use royalty free images without any worry, however for copyright images you may require to pay the owner(s).

Refund Policy

It is important that you carefully read and understand the refund policies in order to have full knowledge of the privileges and limitations governed by the Urban Book Publishers Policies. We offer refunds only in special cases and specified conditions, detailed as under:

Urban Book Publishers offers a 100% Refund on all its services, however, it is not an unconditional 100% refund and certain conditions still apply.

Urban Book Publishers Refund Policy will be Void if;

You have chosen a special or a custom package.
You have demanded revisions beyond the initial concepts
The customer has not been contacted or irresponsive for more than 2 weeks without notice.
If the project is placed on hold upon customer request, the refund will be voided.
Company’s policies, or policy, have been violated.
The creative brief is lacking in required information from the client end.
The business is closing or changing its name or business.
Reasons such as ‘change of mind’, ‘disagreement with a partner, or other reasons that do not pertain to the service provided will not be subject to refund under any circumstances.
Once a client has accepted multiple sets of revisions (for any services), the refund will not be applicable.

Limitations on Revisions

Editing Orders: We will revise edited content to ensure that no objective or technical errors remain. If no objective or technical errors remain in the content, any further revisions to that content are provided at the sole discretion of the Company.

Writing Orders: We will revise small segments of written material until that segment is approved by the Client. Once the Client approves of the content that we develop, revisions to that content will be billed at an appropriate editing rate.

Limitation Of Liability

You agree to release and hold the Company and its employees, officers, directors, shareholders, agents, representatives, affiliates, subsidiaries, advertising, promotion and fulfillment agencies, any third-party providers, or sources of information or data and legal advisers (the “Company’s Affiliates”) harmless from any and all losses, damages, rights, claims, and actions of any kind arising from or related to the Products, including but not limited to: (a) telephone, electronic, hardware or software, network, Internet, email, or computer malfunctions, failures or difficulties of any kind; (b) failed, incomplete, garbled or delayed computer transmissions; (c) any condition caused by events beyond the control of the Company that may cause the Product to be delayed, disrupted, or corrupted; (d) any injuries, losses or damages of any kind arising in connection with or as a result of utilizing our services; or (e) any printing or typographical errors in any materials associated with our services. In addition, you agree to defend, indemnify, and hold the Company and Company’s Affiliates harmless from any claim, suit or demand, including attorney’s fees, made by a third party due to or arising out of your utilizing of our services, your violation or breach of these Terms and Conditions, your violation of any rights of a third party, or any other act or omission by you.

In no event shall the Company be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of or in any way connected with the use of this Website or any information provided on this Website. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.

Amendments

You acknowledge and agree that We may unilaterally change the Privacy policy and the Terms and Conditions. We recommend you reviewing both the pages from time-to-time as any such changes will be reflected in this section of our Website.

Contacting Us

If you have any query regarding our policies you may send email at: [email protected]

Disclaimer

All company logos and trademarks appearing on our website are the property of their respective owners. We are not affiliated, associated, endorsed by, or in any way officially connected with these companies or their trademarks. The use of these logos and trademarks does not imply any endorsement, affiliation, or relationship between us and the respective companies. We solely use these logos and trademarks for identification purposes only. All information and content provided on our website is for informational purposes only and should not be construed as professional advice. We do not guarantee the accuracy or completeness of any information provided on our website. We are not responsible for any errors or omissions, or for the results obtained from the use of this information. Any reliance you place on such information is strictly at your own risk.